This Privacy Policy applies to recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. is a property of ElderAid Wellness Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at 301, Lovedale Apartments, 19/1, Kensington Cross Rd, Ulsoor, Bengaluru-560008, Karnataka

Information we collect

  • Contact information.
    • We might collect your name, email, mobile number, phone number, street, city, state, pin code, country, and IP address.
  • Payment and billing information
    • We might collect your billing name, billing address and payment method when you buy a Service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner.
  • Information you post
    • We collect information you post in a public space on our website or on a third-party social media site belonging to ElderAid Wellness Pvt Ltd.
  • Demographic information
    • We may collect demographic information about you, any Service you like or buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.
  • Other information
    • If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
  • Consent
    • By using our Service, you agree to our Terms of Use and Privacy Policy and agree that we may collect, store, use, and disclose your personal information in the ways that are disclosed in this Privacy Policy. Additionally, you agree to the principles and practices included in this Privacy Policy by using our Service or services on affiliated and non-related websites. Each time you access our website, use the Service, or otherwise voluntarily give us information, you agree that we may collect, use, and disclose that information as set forth in this Privacy Policy. You also agree that we may send you emails or contact you in other ways as set forth in this Privacy Policy. 
  • Non-Personal Information
    • Non-Personal Information collected by us is used to enhance the Service and personalize the user experience. In order to monitor usage statistics and follow trends, we also combine Non-Personal Information. This privacy policy in no way restricts how we use or share non-personal information, and we reserve the right to do so at our sole discretion with respect to partners, marketers, and other third parties.
  • How We Protect Information
    • In order to safeguard your personal information and ensure that it is not accessed, disclosed, changed, or deleted, we take reasonable steps and adhere to industry best practices. These procedures do not, however, provide a guarantee against unauthorized access to, disclosure of, alteration of, or destruction of personal information. You affirm that you are aware of and willing to accept these risks by using our Service.

We collect information in different ways

  • We collect information directly from you
    • We collect information directly from you when you register for a Service or buy a Service. We also collect information if you post a comment on our websites or ask us a question through phone or email.
  • We collect information from you passively
    • We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
  • We get information about you from third parties
    • For example, if you use an integrated social media feature on our websites, the third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

  • We use information to contact you
    • We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
  • We use information to respond to your requests or questions
    • We might use your information to confirm your registration for an event or Service.
  • We use information to improve our products and services
    • We might use your information to customize your experience with us.
  • We use information to look at site trends and customer interests
    • We may use your information to make our website and Services better. We may combine information we get from you with information about you we get from third parties.
  • We use information for security purposes
    • We may use information to protect our company, our customers, or our websites.
  • We use information for marketing purposes
    • We might send you information about special promotions or offers. We might also tell you about new services or products. These might be our own services or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy Services from us we'll enrol you in our newsletter.
  • We use information to send you transactional communications
    • We might send you emails or SMS about your account or a Service purchase.
    • We use information as otherwise permitted by law

Sharing of information with third-parties

  • We will share information with third parties who perform services on our behalf
    • We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
  • We will share information with our business partners
    • This includes a third party who provide or sponsor an allied service or event, such as a hospital that may conduct a free medical check camp for senior citizens. Our partners use the information we give them as described in their privacy policies.
  • We may share information if we think we have to in order to comply with the law or to protect ourselves
    • We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
  • We may share information with any successor to all or part of our business
    • For example, if part of our business is sold we may give our client list as part of that transaction.
  • We may share your information for reasons not described in this policy
    • We will tell you before we do this.

Email Opt-Out

  • You can opt out of receiving our marketing emails
    • To stop receiving our promotional emails, please email It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchase

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Address: 20, Kensington Rd, Kensington Gardens, Kalhalli, Sarvagnanagar, Bengaluru-560008, Karnataka

If you have any questions about this Policy or other privacy concerns, you can also email us at
This Privacy Policy was last updated on 09/11/2022. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.


If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and courts in Bangalore, Karnataka will have jurisdiction over such disputes.

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